Supervisor's Hints and Tips

Backups

• It is essential that you perform a daily backup as circumstances beyond the control of OfficeTalk can corrupt data. Without backup data it may be impossible to restore your OfficeTalk database.
• The Workgroup backup in OfficeTalk will backup all your data into one file. To enable a Workgroup backup, go to the Supervisor Mode and go to the Options\Workgroup Data Backup pull down menu.

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• OfficeTalk lets users specify who will perform the backup. Users can decide whether the backup will be automatic or whether they wish to be prompted before each backup is made. The length of the backup will depend on the amount of data held in OfficeTalk.
• Test your backups regularly. If you have used OfficeTalk's Workgroup Data backup, install a new copy of OfficeTalk on a local machine and import the CMP file created by the backup.
  1. Once you are satisfied that the data is correct, delete the copy of OfficeTalk and use NETSETUP.EXE in your server OfficeTalk directory to reconnect to the main OfficeTalk database.
• Ensure that all your users are running their personal backups.

General

• Always create two supervisors. Some of our users have suffered the ultimate indignity of being locked out of the system because their network supervisor forgot their password.
• If any of your users who have been working remote, report problems when attempting to work on-line, contact our Technical Support department immediately. Do not allow the user to attempt another reconnection.
• If you or your users receive an I\O Error message please contact us immediately.

Maintenance

• Mail or notify your users on a regular basis asking them to shred the contents of the Diary Mode and Mail Mode bins. This will release system resources back to your users.
• In Supervisor Mode regularly check for any groups, projects, planners and resources that have been created by users as tests and then never used again. These may have `test' in their title, a string of letters or numbers i.e. `aaaaaaaaaaaaa' or a random letters and numbers i.e. `3gr8hdjdsss'.

Importing Information

• If you or any of your users import information into Contact mode always create a contact group to import the information into. Before you start the import select the contact group and ensure that the is selected. This will allow you to delete the import quickly if a mistake was made when importing the data.
• If data was imported incorrectly, you can delete either a contact group or the whole database by using the Edit\Delete pull down menu in Contact Mode. Users are prompted for their password to ensure the database is not accidentally deleted.

Windows 95 and Mail

• If you have users running Windows 95 and need to connect Microsoft Mail\Exchange to OfficeTalk please read Integrating OfficeTalk, MS Mail and Windows 95

Remote Working

• If you have users who are working remotely, but need to connect to your system via a modem, read our Using OfficeTalk with Remote Access Software sheet.

Training

• Sareen Software run training courses which can be tailored to your requirements. These courses are held either at your premises or at Bydell House, depending on your requirements. Please call our Customer Service Team on 0181 423 9434 or fax us 00 (44) 181 423 9438 or email jpearson@sareen.com

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